Many customers are dealing with issues opening the Office app on Windows 11/10. Apps just like the Phrase app or a number of different UWP apps, when launched, both didn’t open or displayed an error This app can’t open, Examine the Windows Retailer for more information.
This app can’t open Office app error
Microsoft has recognized the trigger and offered a workaround for This app can’t open error.
What brought about the difficulty
The problem was associated to the Retailer Licensing Service. Preview Apps got a license that timed out far too rapidly. This gave rise to a different situation the place the Retailer fails to accumulate a brand new license if one already existed, even when the license had expired. Eradicating and reinstalling doesn’t clear the cache so the app fails to get the license at startup. When you had put in the app previous to Feb. 23 you then would hit this situation and eradicating and reinstalling the app gained’t repair the issue.
Workaround
Microsoft’s Andrew Moss explaining the difficulty has posted the workaround within the Microsoft’s Community. It’s a workaround until a repair is made accessible. What this workaround does is, it purges all licenses cached on the system, and permit a refresh of all legitimate licenses. After you do that workaround you will have to take away Phrase Preview, PowerPoint Preview and Excel Preview and re-acquire them from the Retailer (and different Apps if they’re additionally displaying the identical signs). You want to rebuild the Tokens.dat or Activation Tokens file.
Listed below are the step-by-step directions
1. Open Notepad and paste the next textual content into the clean doc
echo off internet cease clipsvc if "%1"=="" ( echo ==== BACKING UP LOCAL LICENSES transfer %windirpercentserviceprofileslocalserviceappdatalocalmicrosoftclipsvctokens.dat %windirpercentserviceprofileslocalserviceappdatalocalmicrosoftclipsvctokens.bak ) if "%1"=="recover" ( echo ==== RECOVERING LICENSES FROM BACKUP copy %windirpercentserviceprofileslocalserviceappdatalocalmicrosoftclipsvctokens.bak %windirpercentserviceprofileslocalserviceappdatalocalmicrosoftclipsvctokens.dat ) internet begin clipsvc
2. Save the file with some identify as “activelic.bat” (be aware the .bat extension)
3. Proper-click the Begin button (window emblem), open ‘Command Prompt (Admin)’. Execute the batch file from this admin command immediate.
4. Go to the Begin menu and uninstall the App exhibiting the conduct.
5. Go to the Grey Retailer and reacquire the App. Launch it and it ought to now open, reacquire a brand new, legitimate, license.
What script is doing is stopping the consumer license service (which is probably not working) renaming the cache and restarting it once more. The cache will replace as apps are launched.
It labored completely for me. I used to be having a problem with Phrase, Excel, and PowerPoint apps. After working the script, uninstalling, and reinstalling they’re working high-quality.
Related ‘This app can’t open’ errors for:
