Fix Microsoft Teams not downloading or showing files

This publish will present you what you are able to do if Microsoft Teams is not downloading or showing any files. Teams is a complete enterprise communication platform that unifies immediate chat, audio calling, and video calling, and permit its customers to collaborate via totally different channels. It additionally lets them share files with others on the Teams community. Files can merely be uploaded or shared as a ‘link to the file’ on a one-on-one chat, group chat, or on particular channels. Whereas it’s fairly straightforward to obtain these files, some customers are discovering it tough to obtain the shared files on their Home windows 11/10 PC. This text makes an attempt to resolve this subject utilizing some efficient options.

Files shared on a channel can be found within the group’s SharePoint folder and could be accessed through the Files tab. They’re additionally out there in OneDrive for Enterprise (for one-on-one or group chat). To obtain a shared file, you possibly can click on on the Extra Choices icon (three horizontal dots) subsequent to the file identify and choose the Obtain possibility. As soon as downloaded, the files will seem within the Downloads folder of your gadget.

Why gained’t Teams let me obtain a file?

Microsoft Teams could not let you obtain a file in case you don’t have permission for a similar. This will additionally occur attributable to a community or browser subject. For those who’re utilizing the Teams Desktop app, the ‘The file didn’t obtain‘ error may occur if the file path consists of an apostrophe (‘) character.

Fix Microsoft Teams not downloading or showing files

If Microsoft Teams is not downloading or showing any files, you can fix this issue and successfully download the file using the following solutions:

1. Check for file permissions.
2. Check for invalid characters in the file path.
3. Use a different version and then try.
4. Clear MS Teams cache.
5. Download the file using SharePoint Online.

Let us see these in detail.

1] Check for file permissions

Sometimes the shared file can only be opened and viewed by the recipient. If you’re not capable of obtain the file, chances are high, the file is being shared with Limit View permission. Ask your IT/Workplace 365 admin to examine whether or not you may have permission to obtain the file. If not, chances are you’ll request the file proprietor for permission to resolve the file obtain subject.

2] Verify for invalid characters within the file path

” * : ‘ < > ? / | and leading and trailing spaces are invalid characters that are not allowed in file and folder names in OneDrive for Business and SharePoint Online. If the path of the shared file consists of any of these characters, you won’t have the ability to obtain the file.

3] Use a special model after which strive

Attempt to obtain the problematic file by switching to a special model of Teams. For instance, in case you’re utilizing the desktop model of Teams, strive downloading the file utilizing Teams for the online. For those who’re already utilizing the browser model, strive altering the browser, clearing your browser’s cache, or switching to the desktop or cellular model of the app.

Learn: Microsoft Teams Login points: We couldn’t signal you in.

4] Clear MS Teams cache

If the above resolution didn’t work, clear the cache knowledge of the Microsoft Teams desktop shopper. Clearing the cache will assist repair points you expertise with Teams. It is going to not take away any consumer knowledge.

To clear the Microsoft Teams cache:

1. Signal out from the Microsoft Teams app.
2. Shut the app.
3. Launch the WinX menu by right-clicking on the Begin button within the Home windows taskbar.
4. Click on on the Job Supervisor possibility.
5. Within the Job Supervisor window, right-click on Microsoft Teams below the Processes tab and click on on the Finish activity possibility.
6. Open File Explorer.
7. Copy %appdatapercentMicrosoftTeams and paste it into the deal with bar of the File Explorer.
8. Press the Enter key.
9. Choose and delete your entire content material of the Teams folder.
10. Reboot your gadget and launch the Teams app.

Be aware: For those who’re not capable of finding the Teams folder, your files could not be synced to File Explorer in your Home windows 11/10 PC. To sync shared files in a channel, go to the Files tab and click on on the Sync possibility. It will sync your files on OneDrive for Enterprise, which is totally different out of your private OneDrive account.

5] Obtain the file utilizing SharePoint On-line

Files shared on Teams are saved in a Doc Library folder in SharePoint On-line. For those who’re not capable of obtain a file out of your Teams account, strive downloading it via SharePoint. Use the Open in SharePoint hyperlink to go to the SharePoint web site linked to your Workplace 365 account and obtain the file.