Fix Microsoft Teams Call Queues not working

If you’re utilizing Microsoft Teams, then you could be utilizing the Cloud Call Queues characteristic of it. If you’re dealing with any difficulty, the place Microsoft Teams Call Queues is not working, learn additional to know tips on how to repair it. Earlier than the repair, here’s a little bit of an introduction to Microsoft Teams and its Cloud Call Queues characteristic.

Microsoft Teams and Cloud Call Queues characteristic

Microsoft Teams is a superb software that helps organizations and staff worldwide. It’s an app the place you’ll be able to chat, meet, name, and collaborate with everybody you’re employed with. You are able to do every little thing in a single place, regardless of the place you might be. The truth is, it has develop into probably the most sought-after instruments for collaborating and connecting along with your group.

Microsoft Teams is as fashionable as Skype for Enterprise, because of its a number of helpful options. As part of the Workplace 365 suite, Microsoft Teams is ready to change the definition of working collectively and collaboration. Bodily boundaries have an effect on no extra when working with Microsoft Teams.

One among these options of Microsoft Teams is Calling. Calling in Teams begins with Microsoft Telephone System. It provides all these calling options that a company typically wants. Below Calling, Microsoft Teams provides 35 totally different options that assist you meet your corporation necessities.

One of many Calling options is Cloud Call Queues. Microsoft Teams Call Queues is a service that accepts buyer calls, performs a greeting message, after which locations these calls in a wait queue whereas looking a pre-configured listing of brokers to reply these calls. You may outline the set of brokers in mail-enabled distribution lists or safety teams. Your group can have one or many name queues. Call queues are normally utilized in mixture with auto attendants.

Microsoft Teams Call Queues not working

There could possibly be a number of the explanation why the Microsoft Teams Call Queues is not working. One of many causes could possibly be the absence of Direct Routing numbers, which ought to be assigned to the Call Queues. Microsoft Telephone System Direct Routing allows you to join your on-premises telephony infrastructure to Microsoft Teams. Earlier than you begin analyzing the core difficulty, verify if in case you have adopted all of the steps concerned within the configuration of Direct Routing.

You want to comply with the subsequent steps to configure Direct Routing:

To configure Microsoft Telephone System and allow customers to make use of Direct Routing, comply with these steps:

1. Join the SBC with Microsoft Telephone System and validate the connection
2. Allow customers for Direct Routing, voice, and voicemail
3. Configure voice routing
4. Translate numbers to an alternate format.

For extra data on these steps, learn the detailed data on Microsoft Docs.

When you verify the configuration steps once more, the Microsoft Teams Call Queues difficulty not working could get resolved routinely.

One other difficulty could possibly be that your Microsoft Teams’ model is not the most recent.  Microsoft Teams is continually up to date for patches, bug fixes, and new options. It’s fairly potential that you simply haven’t but up to date Microsoft Teams to the most recent model. Please be aware that the Teams net app is all the time up to date; nonetheless, you have to replace desktop and cell apps manually.

These two troubleshooting strategies ought to resolve the issue of Microsoft Teams Call Queues not working. If the issue persists, it’s advisable to contact Microsoft Assist.