A few of its customers are agitated as they can’t signal in to Microsoft Teams, and as an alternative, they face CAA20004 Microsoft Teams Sign-in Error. On this tutorial, we’ll see what’s inflicting the error and study what to do in such instances.
One thing went unsuitable
We couldn’t signal you in. If the error persists, contact your system administrator and supply the error code 0xCAA20004
Fix CAA20004 Microsoft Teams Sign-in Error
Microsoft may cease you from signing in if you’re coming into the unsuitable username and/or password, in case your Web is gradual, or if there’s some problem with the server. These causes are quite common, and earlier than troubleshooting and even probing the error additional, you must examine to see if you’re not encountering these points. Nonetheless, the CAA2004 principally happens when AD FC Endpoint is disabled. However this doesn’t imply that it’s the solely cause. On this submit, we’ll give each attainable resolution to resolve the error in query. So, for those who encounter CAA20004 Microsoft Teams Sign-in Error, execute the options talked about under to repair the error in query:
- Replace Microsoft Teams
- Allow ADFS endpoint
- Run the Home windows Retailer App troubleshooter
- Clear Teams cache
- Restore or Reset MS Teams
- Reinstall Teams
Let’s get began with these options.
1] Replace Microsoft Teams
Earlier than coming to any form of conclusion, it’s essential to first examine whether or not the MS Teams model you’re working is the most recent one or not. To examine this you’ll be able to click on on three vertical dots> Settings > About > Model. If it’s not the most recent one, choose Verify for updates. This can examine and set up the replace if accessible. As soon as it’s up to date, signal in to examine if the difficulty is resolved.
2] Allow AD FS Endpoint
Microsoft Teams Sign-in Error is a backend error that occurs as a result of Microsoft Teams Server not having the ability to authenticate the account. Microsoft Product like Workplace and its different servers works on the Azure platform and this cloud platform help WS-Belief Kerberos authentication and endpoints of ADFS. So, if WS-Belief Keberos is unable to authenticate the login then you’re undoubtedly going to see the error code CAA20004 and comparable errors.
If you wish to keep away from this case then you’ll be able to allow the AD FS endpoint. Nonetheless, do maintain in thoughts that you are able to do this step solely if you’re working the system that has entry to the server that incorporates all person accounts lively directories. Right here’s the way to do the identical:
- Open the AD FS Administration app on the admin’s system.
- Click on Edit World Major Authentication from the column on the precise.
- Now tick the field subsequent to Type authentication in each Extranet and Intranet sections.
- Choose the field subsequent to Home windows authentication in the Intranet part.
- Now, click on on the Apply button.
- Open Powershell with admin rights and execute the next command:
Allow-AdfsEndpoint -TargetAddressPath
“/adfs/services/trust/13/windowstransport”
See if the difficulty persists.
Be aware: In case you are a consumer person, you don’t should do all this, simply inform your community admin and they’ll make changes.
3] Run the Home windows Retailer app troubleshooter
In case you’re utilizing the Teams Microsoft Retailer app, you need to use the Home windows Retailer troubleshooter to resolve the difficulty. This software lets you know the trigger behind the error and offer you a method to appropriate it. To do the identical, observe the steps talked about under:
Home windows 11
- Click on Win+I to open Settings and in System, choose Troubleshoot.
- Now, click on on Different Troubleshooters.
- Discover Home windows Retailer App and choose the Run choice.
Home windows 10
- Proper-click on Begin after which click on Settings.
- Go to Updates & Safety > Troubleshoot.
- Click on on Extra troubleshooters.
- Choose Home windows Retailer App after which click on on Run the troubleshooter.
As soon as the method is completed, you’ll know the perpetrator inflicting the difficulty after which click on on Apply this repair to unravel the issue.
This won’t apply in case you’re utilizing the Teams Desktop software program.
Learn: Fix Microsoft Teams not downloading recordsdata
4] Clear Teams cache
There’s a excessive chance that you’re dealing with the difficulty as a result of caches. So, in such eventualities, you have to clear the Teams cache to resolve the difficulty. In case you are utilizing a browser, then chances are you’ll need to clear the cache of that browser. To clear the cache of the MS Teams app, open Run and paste the situation: %appdata%/Microsoft/Teams, and now, choose all of the content material of the folder and delete them. After that, restart your pc, launch the applying and examine if the difficulty persists.
5] Restore or Reset MS Teams
Lots of customers reported that repairing and resetting the app appears to do the job. Subsequently, we’re going to do the identical after which attempt to signal in. To Restore or Reset Microsoft Crew in Home windows 11/10, observe the given steps.
- Open Settings and go to Apps > Apps & Options or Put in apps.
- Search Microsoft Teams and click on on the three vertical dots.
- Now, click on on the Superior Choice.
- Choose Restore or Reset from the subsequent panel.
Launch MS Teams and signal in. Hopefully, it will do the job.
6] Reinstall Teams
If not one of the above-mentioned options give you the results you want, it’s a must to reinstall MS Teams. In case you are anxious about your knowledge, then it’s not the subject try to be anxious about as your knowledge will already be synced, you aren’t going to lose something. Comply with the steps prescribed under to uninstall Microsoft Crew in Home windows 11/10.
- Open Settings
- Click on on Apps > Apps & Options or Put in apps.
- Search for Microsoft Teams.
- For Home windows 11: Click on on the three vertical dots and click on Uninstall.
- For Home windows 10: Choose Microsoft Teams and click on Uninstall.
Now, obtain a contemporary copy of Microsft Teams and set up it in your pc.
Learn: Fix Microsoft Teams Login points: We couldn’t signal you in.
