Repeatedly, there are complaints by customers that whereas deciding on a name in Outlook, an error message pops up bearing the following description – ‘The action cannot be completed, The name cannot be matched to a name in the address list.’ It principally happens whenever you strive to add a new consumer mailbox from the Outlook shopper to the Change Server. In case you have been going through this problem these days, see how to resolve it!
The name cannot be matched to a name in the address list
The error message in Outlook hints, the goal mailbox you are attempting to entry or discover isn’t listed in the International Address List. This will likely be due to the incorrect configuration of the Disguise from Address Lists field in Mailbox properties. So, to repair it, take the following steps!
- Go to the Change Admin Heart.
- Login along with your particulars.
- Select the Recipients choice.
- Double-click the shared consumer mailbox.
- At the backside discover the Disguise from address lists choice and verify whether it is chosen.
- Unselect the field.
- Hit the Save button.
Let’s cowl the above course of in a little bit of element now!
Go to the Change Admin Heart. Enter your login particulars to open the Dashboard.
From the left panel, choose the Recipients choice.
Then, swap to the right-pane and double-click the shared consumer mailbox to edit it.
Below the Common menu, search for the ‘Hide from address lists’ choice.
If the field in opposition to the choice is chosen, uncheck it and hit the Save button.
Now proceed to arrange the OE365 account in Outlook.
When finished, return to the Change admin middle and verify the field marked in opposition to the ‘Hide from address lists’ choice.
Following this, the consumer ought to seem in the Outlook address list.
That’s all there’s to it!
Learn: Reconnect Outlook to Outlook.com for uninterrupted electronic mail entry.
