Microsoft provides its customers a number of functions, together with Microsoft Groups, Outlook, OneDrive, and so forth., all of which fall underneath the Workplace 365 app umbrella. Organizations largely use these functions for higher administration of their sources. Lately, there have been a number of complaints relating to Microsoft Groups customers having bother getting again into their accounts. Each time they click on the login button, they obtain the error quantity CAA50021, and in the event that they click on it repeatedly, they obtain the message “Number of retry attempts exceeds expectations.”
What does error code CAA50021 imply?
Error code CAA50021 happens once you attempt to login in unsuccessfully many occasions. It happens on Workplace 365 desktop functions like Outlook, OneDrive, Excel, and so forth. if the system has points with Azure AD, your safety software program is obstructing the login, or in case your system has been unlinked out of your work or college account.
The way to Repair Workplace Error CAA50021
The CAA50021 error is a frequent difficulty with Microsoft Groups, Outlook, OneDrive, and different Workplace functions. If you happen to expertise the problem, beneath are the most effective methods to repair it:
- Re-register the system having the problem with Azure AD
- Hyperlink the system to your work or college account
- Delete your MS Groups credentials
- Quickly disable Antivirus
- Examine for Workplace Updates
- Contact your IT Admin
1] Re-register the system having the problem with Azure AD
Most individuals which have confronted this error had been capable of repair it by merely re-registering their system with Azure AD. It’s because your system registration could have expired and must be executed once more. In the meantime, this answer can solely be executed in case you are an Admin. Right here is methods to unregister and re-register a tool with Azure AD:
- Press Home windows + R to open the Run field.
- Sort cmd within the field and hit Enter.
- On the Command Immediate window, kind dsregcmd /go away and press Enter.
- Delete the MS-Group-Entry and MS-Group-P2P-Entry entries from the certificates retailer.
- Sort dsregcmd /standing within the Command Immediate and hit Enter.
- Now set the AzureAdJoined to NO.
The method will unregister your system with Azure, and you’ll re-register it by following the steps beneath:
- Sort Process Scheduler within the Home windows Search field and launch it.
- Click on the Process Scheduler Library and choose Microsoft.
- Choose the Home windows choice and faucet on Office Be a part of underneath it.
- Now, launch the Computerized-Gadget-Be a part of activity.
2] Hyperlink the system to your work or college account
It’s potential that your system will not be correctly linked with the Azure AD, therefore, you must test Home windows settings and hyperlink the system.
- Press Home windows + I to open Settings in your pc.
- Choose Accounts on the left pane and faucet on Entry work or college on the ensuing web page.
- Click on on Join in entrance of Add a piece or college account and comply with different on-screen prompts to attach your system with Azure.
3] Delete your MS Groups credentials
One other factor you are able to do in case you are experiencing this difficulty with MS Groups is you must delete the MS Groups credentials on the Home windows Credential Supervisor. After that, you must restart your pc, and hopefully, the problem ought to have gone.
4] Quickly disable Antivirus
Antivirus and another background processes prefer it on the pc could also be conflicting or inflicting the problem with MS Groups and different Workplace 365 apps. Because of this, we advocate that you simply disable Antivirus on the pc.
5] Examine for Workplace Updates
The Workplace app supplying you with this error could also be outdated and, in consequence, begin to malfunction. Updating them might help repair the CAA50021 error, so we advocate you test for Workplace updates and set up them if there are any.
6] Contact your IT Admin
If none of the options above has labored and also you don’t have admin entry, you must report the problem to your IT Admin. It’s because the problem could also be as a result of one thing executed on the Admin’s and might solely be resolved by them.
We’ve seen circumstances when this difficulty began when Admin began utilizing the Multi-Issue Authentication system. In that state of affairs, excluding the customers going through the problem from the Multi-Issue Authentication system generally is a cheap course of motion.
Read: Fix Office Error Code 30010-4 during Installation or Upgrade
How do I fix Teams error code CAA50021?
To fix Teams Error Code CAA50021, you can use the solutions mentioned above in this post. You could temporarily disable your antivirus software, re-register your device with Azure, link your device to the work/school account or remove and then enter the Microsoft Teams credentials.
What is error code 50021 on authenticator?
Error code 50021 on the authenticator indicates a failed authentication attempt during MFA. This may occur due to configuration or service issues. If you face this error, check your settings and ensure the proper functioning of the authentication service.
How do I register a device in Azure AD?
If you want to register a device in Azure AD, follow the steps below:
- Press Windows + I to open Settings on your computer.
- Select Accounts and click on Access Work or School.
- Tap on Connect in front of Add a work or school account
- On the resulting page, select Join this device to Azure Active Directory and follow the on-screen prompts to sign in.
Learn: Phrase, Excel, PowerPoint has run into an error that’s stopping it from working accurately
The way to resolve error code CAA50021?
The bulk of the time, a battle along with your account’s login credentials may trigger the CAA50021 error on Microsoft Groups or different Workplace 365 apps. One other potential trigger of this difficulty is that your account could also be affected by an outdated app or course of. If these two eventualities are dominated out, the error may originate out of your IT admin’s finish, and on this article, we’ve mentioned a number of strategies you should use to repair the issue.
Learn: Error AADSTS90100, Login Parameter is empty or not legitimate.
